Refund Policy
Effective Date: June 15, 2026
At YBR Media Group, we are committed to delivering high-quality digital products, marketing services, website development, AI visibility services, consulting, and related digital solutions.
1. Three-Day Refund Period
Customers may request a refund within three (3) calendar days of the original purchase date, provided that substantial work has not yet begun on the project.
All refund requests must be submitted in writing to:
Email: support@rodneyepps.com
2. No Refunds After Three Days
Because our products and services are digital in nature and often require immediate planning, setup, customization, strategy development, account configuration, content creation, or project implementation, all sales become final after three (3) calendar days from the date of payment.
Once work has commenced on a project, digital service, website, marketing campaign, consulting engagement, or custom development request, refunds will not be issued.
3. Custom and Digital Services
The following services are considered custom digital services and are non-refundable after the three-day review period:
- Website Design and Development
- AI Visibility Services
- Google Business Profile Services
- SEO Services
- Marketing Consulting
- Lead Generation Systems
- Digital Training Programs
- Software Access
- Memberships
- Custom Marketing Assets
- Any Other Customized Digital Deliverables
4. Commitment to Resolution
Our goal is customer satisfaction. If concerns arise regarding a project, both parties agree to communicate in good faith and provide a reasonable opportunity to resolve any issues before requesting cancellation or pursuing other remedies.
YBR Media Group will make reasonable efforts to address concerns, revisions, or project-related questions to help ensure successful completion of the agreed services.
5. Dispute Resolution
Before either party initiates litigation, attorney involvement, arbitration, or formal legal proceedings, both parties agree to first attempt to resolve the matter through direct communication and good-faith discussions.
Customers agree to notify YBR Media Group in writing and allow a reasonable opportunity for resolution before pursuing any legal action.
6. Chargebacks
Customers agree not to initiate chargebacks for services that have been delivered, partially delivered, started, scheduled, or otherwise performed. Any billing concerns should first be submitted directly to YBR Media Group for review and resolution.
7. Contact Information
YBR Media Group
1441 East Germann Road, Suite 1022
Chandler, Arizona 85286
Phone: 404-863-6545
Email: support@rodneyepps.com
By purchasing any product or service from YBR Media Group, you acknowledge that you have read, understood, and agreed to this Refund Policy.
This Refund Policy should be read together with our Privacy Policy and Terms & Conditions.